Reporting Problems

Potholes and Other Defects

Westminster Roads (i.e. not TfL or Royal Parks' Roads)

020 7641 6275 (option 1)
www.westminster.gov.uk/transportandstreets/roadandpathwaymaintenance/streetscene.cfm

TfL Roads (i.e. Red Routes plus Millbank - Victoria Embankment)

020 7974  2013

http://www.tfl.gov.uk/tfl/roadusers/reportastreetfault/newfault.aspx

Royal Parks' Roads

hq at royalparks.gsi.gov.uk

Bus Complaints

The TfL bus complaints line is: 0845 300 7000; textphone 020 7918 4435 Fax 020 7918 3999; or use the on-line form. When sending a complaint, please record:

• the bus registration number
• the route number
• the location
• the direction of travel
• the date and time

TfL say this enables them to establish if particular drivers are repeatedly mentioned in complaints.

Taxis and Private Hire including minicabs

Passengers wishing to submit a comment or complaint about taxi or private hire services in London should use the on-line form or use the contact details below:

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Email: coms@pco.org.uk

• the licence plate and vehicle registration numbers
• the location
• the direction of travel
• the date and time

Untaxed Motor Vehicles

Peter Salter writes: Anything we can do to stop untaxed vehicles being on the roads is worthwhile, as the drivers of such vehicles are more likely to be unlicensed, uninsured and involved in crashes than other drivers.

The DVLA has an office-hours hotline for registering untaxed vehicles.  The number is 08000 325 202.  The information needed is:

• registration number
• vehicle description
• an address where the owner lives of is likely to live

Simply noting numbers in a car park is not helpful!